- Openness and transparency are good. They foster greater trust between the council and the public. Lets start with 'why not?' rather than 'why?' when thinking about whether something should be publicly available.
- Better corporate policy making. First thing we do when designing a new policy is look at what other councils have done - making things publicly available would save time and encourage greater sharing.
- Support for home working. Sure we support home working but how easy is it to see your intranet when working at home? Productivity would be improved if staff policies, telephone directories and staff bulletins could all be accessed easily.
- Intranets can't give us the information that we need. The world is a complex place and the information we need as public sector professional is scattered all over. One site can never provide for our information needs - instead we need to become skilled at Personal Knowledge Management - working in networks that we construct in order to make sense of our world so that we can work effectively. This is a culture of looking out, not in.
- You can't separate Council staff from the public. The distinction between staff and public and between internal and external just doesn't hold in the same way it used to. Staff receive services and many/most will be residents. Social media leads to a 24/7 professional/personal life for many. Co-productive approaches blur the difference between public and professional. Intranets represent a walling off of our professional lives that simply seems out of step with all of this.
On this last point perhaps we could go a step further and replace our council websites with the internet of public goods - something along the lines suggested by Phil Rumens here. Another post perhaps..